Customer must complete online registration within 10 days upon shipping.
Consumers must fill out the warranty registration accurately
The warranty only covers the loss of vacuum insulation and one time replacement of porcelain interior within the warranty period (180 days).
After the 180-day warranty, a fee of $20 will be charged for the replacement of the porcelain.
Local customer can choose either to send the thermal flask to our Singapore service center located at 11 Tampines Street 92 #03-02/03 and pick it up when it is ready (will inform when to do the pickup)
Another alternatives is, we will arrange courier to pick up and send it back at a charge of $18. As for kokoro one touch plus, since we only need to send you the new porcelain, the shipping fee will only be $9.
Please email us at firstname.lastname@example.org first to arrange the timing before dropping by. Sorry, we don't take any walk-ins.
It will take approximately 2-4 weeks for repair and delivery (depends on customer location)
Wear and tear in product accessories (other than the thermal flask), for example: easy-clean silicone, straws, bags, etc are normal and not covered by the warranty
SWANZ reserved the right to change the policy.
Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product. (After 180 Days, a fee of $20 will be imposed for porcelain replacement. )
If the registration is not completed 10 days after the signing date, we reserve the right to refuse warranty registration and warranty claim.
The warranty registration must be registered on the official website.
This warranty applies only to Swanz Thermal Tumbler Kokoro SY088 and Swanz Kokoro One Touch SY089 models.
One form submission applied for one thermal flask, please submit multiple forms if you have more than one thermal flask.