This registration page is for our Singapore and International customer (except Taiwan).
If you are our Taiwan customer, please register through this link:


All Products (Except Kokoro Flask)

Warranty Registration
  • Customer must complete online registration within 10 days upon shipping.
  • Consumers must fill out the warranty registration accurately.
  • Please refer to the user guide to see what the warranty covers.
  • To claim the warranty benefit, consumers must contact Swanz Brand Team (email:
  • Wear and tear in product accessories (other than the thermal flask), example: easy-clean silicone, silicone lid, bags, etc are normal and not covered by the warranty
  • SWANZ reserved the right to change the policy.
  • Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product.
  • If the registration is not completed in 10 days after the signing date, we reserve the rights to refuse warranty registration and warranty claim.
  • The warranty registration must be registered on the official website.
  • One form submission applied for one item, please submit multiple forms if you have more than one item


All products other than Kokoro Flask