Warranty Registration

• Customer must complete online registration within 10 days upon shipping.
• Consumers must fill out the warranty registration accurately
• The warranty only covers the loss of vacuum insulation and one time replacement of porcelain interior within the warranty period (180 days).
• After the 180-day warranty, a fee of $20 will be charged for the replacement of the porcelain.
• Local customer can choose either to send the thermal flask to our Singapore service center located at 11 Tampines Street 92 #03-02/03 and pick it up when it is ready (will inform when to do the pickup)
• Another alternatives is, we will arrange courier to pick up and send it back at a charge of $18. As for kokoro one touch plus, since we only need to send you the new porcelain, the shipping fee will only be $9.
• Please email us at enquiry@swanzbrand.com first to arrange the timing before dropping by. Sorry, we don't take any walk-ins.
• It will take approximately 2-4 weeks for repair and delivery (depends on customer location)
• Wear and tear in product accessories (other than the thermal flask), for example: easy-clean silicone, straws, bags, etc are normal and not covered by the warranty
• SWANZ reserved the right to change the policy.
• Our warranty period is 180 days from the date of registration. However, consumers must complete online registration within 10 days from the date of receiving the product. (After 180 Days, a fee of $20 will be imposed for porcelain replacement. )
• If the registration is not completed 10 days after the signing date, we reserve the right to refuse warranty registration and warranty claim.
• The warranty registration must be registered on the official website.
• This warranty applies only to Swanz Thermal Tumbler Kokoro SY088 and Swanz Kokoro One Touch SY089 models.
• One form submission applied for one thermal flask, please submit multiple forms if you have more than one thermal flask.